Please note: That Auria Beauty is not responsible for shipping delays caused by courier services, including during peak or high-demand periods. Delivery timeframes provided at checkout are estimates only and are based on standard courier performance. Delays may occur due to factors outside of our control.

Once a parcel has been marked as delivered, Auria Beauty cannot be held responsible for any loss, theft, or damage that occurs after delivery. Refunds or replacements will not be provided in these circumstances.

Auria Beauty is not liable for parcels that are delayed, lost, or returned due to incorrect, incomplete, or undeliverable address details supplied by the customer. If a parcel is returned to us for this reason, additional shipping fees may apply for re-delivery.

Requests to cancel an order will be assessed on a case-by-case basis; however, cancellations cannot be guaranteed. Once an order has been dispatched, it cannot be cancelled or modified.

Auria Beauty does not currently ship overseas.

During busy periods such as Boxing Day, Black Friday, Cyber Monday, EOFY sales or general sale periods - orders may take up an extra 7-10 business days due to high volume sales.